{"id":11149,"date":"2026-02-02T04:48:07","date_gmt":"2026-02-02T04:48:07","guid":{"rendered":"https:\/\/bihavadis.com\/?p=11149"},"modified":"2026-02-02T04:48:07","modified_gmt":"2026-02-02T04:48:07","slug":"tuketici-hakem-heyetlerine-gelen-ilginc-sikayetler","status":"publish","type":"post","link":"https:\/\/bihavadis.com\/index.php\/2026\/02\/02\/tuketici-hakem-heyetlerine-gelen-ilginc-sikayetler\/","title":{"rendered":"T\u00fcketici Hakem Heyetleri’ne gelen ilgin\u00e7 \u015fikayetler"},"content":{"rendered":"

T\u00fcketicilerin haklar\u0131n\u0131 aramaya y\u00f6nelik 2024’te 755 bin 907 olan ba\u015fvuru say\u0131s\u0131, 2025’te y\u00fczde 20 art\u0131\u015f g\u00f6sterdi.<\/p>\n

T\u00fcketiciler Birli\u011fi verilerine g\u00f6re, 2025’te 907 bin 515 t\u00fcketici, ald\u0131klar\u0131 hizmet veya maldan memnun kalmad\u0131klar\u0131 i\u00e7in hakem heyetlerine ba\u015fvuruda bulundu.<\/p>\n

Hakem heyetlerine a\u011f\u0131rl\u0131kl\u0131 olarak uzaktan al\u0131\u015fveri\u015f, ayakkab\u0131, cep telefonu, mobilya, bilgisayar ve uzaktan e\u011fitim alanlar\u0131nda yo\u011funla\u015fan \u015fikayetler gelirken, bunlar\u0131n yakla\u015f\u0131k y\u00fczde 50’si t\u00fcketici lehine sonu\u00e7land\u0131.<\/p>\n

2025 y\u0131l\u0131nda T\u00fcrkiye’de 907 bin 515 ki\u015finin t\u00fcketici hakem heyetlerine m\u00fcracaat etti ve 849 bin 143 ba\u015fvuru karara ba\u011fland\u0131.<\/p>\n

T\u00dcKET\u0130C\u0130 HAKEM HEYET\u0130NE BA\u011eLANMA L\u0130M\u0130T\u0130<\/strong><\/p>\n

T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ile de\u011feri 186 bin liran\u0131n alt\u0131ndaki uyu\u015fmazl\u0131klarda il ve il\u00e7e t\u00fcketici hakem heyetlerine ba\u015fvuru yap\u0131labiliyor, 186 bin liran\u0131n \u00fczerindeki uyu\u015fmazl\u0131klarda t\u00fcketici mahkemelerine ba\u015fvuruluyor.<\/p>\n

T\u00fcketicilerin y\u00fczde 70’lik k\u0131sm\u0131n\u0131n \u015fikayetlerini internet \u00fczerinden yap\u0131ld\u0131.<\/p>\n

<\/p>\n

T\u00dcRK\u0130YE GENEL\u0130NDE \u0130LG\u0130N\u00c7 \u015e\u0130KAYETLER<\/strong><\/p>\n

T\u00fcrkiye’nin \u00e7e\u015fitli illerinde t\u00fcketiciler hem il hem de il\u00e7e t\u00fcketici hakem heyetlerine ilgin\u00e7 ba\u015fvurularda bulundu.<\/p>\n

-Giresun’da bir vatanda\u015f, k\u00f6pe\u011fine ilgisiz davrand\u0131\u011f\u0131 iddias\u0131yla veterineri t\u00fcketici hakem heyetine \u015fikayet etti. Hakem heyeti, \u015fikayeti reddetti.<\/p>\n

-Erzurum’da bir firmaya ait su dolu pet \u015fi\u015fenin kapa\u011f\u0131n\u0131 a\u00e7amayan vatanda\u015f, parma\u011f\u0131n\u0131n iltihap toplad\u0131\u011f\u0131n\u0131 \u00f6ne s\u00fcrerek fabrikan\u0131n kapat\u0131lmas\u0131 y\u00f6n\u00fcnde t\u00fcketici hakem heyetine ba\u015fvuruda bulundu. Heyet, ba\u015fvuruyu “g\u00f6rev alan\u0131 d\u0131\u015f\u0131”<\/em><\/b> olarak de\u011ferlendirerek geri \u00e7evirdi.<\/p>\n

-Giresun’da ma\u011fazadan tabak sat\u0131n alan bir t\u00fcketici, yemek esnas\u0131nda ka\u015f\u0131k ve \u00e7atal\u0131 taba\u011fa s\u00fcrt\u00fcnce ortaya \u00e7\u0131kan tiz sesten i\u015ftah\u0131n\u0131n ka\u00e7t\u0131\u011f\u0131n\u0131 iddia ederek, taba\u011f\u0131n iade al\u0131nmas\u0131 i\u00e7in t\u00fcketici hakem heyetine ba\u015fvurdu. Ba\u015fvuru, kabul edilmedi.<\/p>\n

-Kayseri’de bir marketten \u00fczerinde f\u0131nd\u0131kl\u0131 yazan \u00e7ikolata sat\u0131n alan t\u00fcketici, \u00fcr\u00fcn\u00fcn \u00fczerinde f\u0131nd\u0131kl\u0131 yazd\u0131\u011f\u0131n\u0131 ancak i\u00e7erisinde bulunmad\u0131\u011f\u0131n\u0131 belirterek t\u00fcketici hakem heyetine ba\u015fvuruda bulundu. Ba\u015fvuru hakk\u0131nda takipsizlik karar\u0131 verildi.<\/p>\n

-Bir otoyolda \u00f6n\u00fcne \u00e7\u0131kan k\u00f6pe\u011fe otomobiliyle \u00e7arpan s\u00fcr\u00fcc\u00fc, ara\u00e7ta olu\u015fan hasar\u0131n ard\u0131ndan otoyolun g\u00fcvenli\u011finin yolu i\u015fleten \u015firkete ait oldu\u011funu belirterek, t\u00fcketici hakem heyetine \u015fikayet etti. Talebi kabul edilen t\u00fcketiciye arac\u0131n tamir masraf \u00fccreti 133 bin lira iade edildi.<\/p>\n

<\/p>\n

-Kayseri’de marketten yapt\u0131\u011f\u0131 al\u0131\u015fveri\u015fin bedelini kredi kart\u0131yla \u00f6deyen t\u00fcketici, 2 liral\u0131k komisyon \u00fccreti kesilmesine tepki g\u00f6stererek marketi t\u00fcketici hakem heyetine \u015fikayet etti. Heyet, t\u00fcketicinin talebini hakl\u0131 bularak komisyon \u00fccretinin iade edilmesine karar verdi.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ge\u00e7en y\u0131l T\u00fcketici Hakem Heyetleri’ne yap\u0131lan ba\u015fvurulardan baz\u0131lar\u0131 farkl\u0131 taleplerle dikkat \u00e7ekti. T\u00fcrkiye’de t\u00fcketicilerin haklar\u0131n\u0131 arama iste\u011fi her ge\u00e7en y\u0131l art\u0131yor. Uzaktan al\u0131\u015fveri\u015ften mobilyaya, ilgin\u00e7 \u015fikayetlerle dolu bir y\u0131l ya\u015fand\u0131.<\/p>\n","protected":false},"author":1,"featured_media":11150,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[239,2045,1143],"class_list":["post-11149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-basvuru","tag-sikayet","tag-tuketici"],"_links":{"self":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts\/11149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/comments?post=11149"}],"version-history":[{"count":1,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts\/11149\/revisions"}],"predecessor-version":[{"id":11153,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts\/11149\/revisions\/11153"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/media\/11150"}],"wp:attachment":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/media?parent=11149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/categories?post=11149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/tags?post=11149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}