Masa, kuver ve servis \u00fccretlerinin yasaklanmas\u0131n\u0131n ard\u0131ndan g\u00f6zler men\u00fc fiyatlar\u0131na \u00e7evrildi. T\u00dcRES Ba\u015fkan\u0131 Ramazan Bing\u00f6l, \u00fccretlerin kald\u0131r\u0131lmas\u0131n\u0131n zam gerek\u00e7esi yap\u0131lmamas\u0131 gerekti\u011fini vurgulad\u0131.<\/p>\n
Ticaret Bakanl\u0131\u011f\u0131 taraf\u0131ndan haz\u0131rlanan “Fiyat Etiketi Y\u00f6netmeli\u011fi’nde De\u011fi\u015fiklik Yap\u0131lmas\u0131na Dair Y\u00f6netmelik”, Resmi Gazete’de yay\u0131mlanarak y\u00fcr\u00fcrl\u00fc\u011fe girdi. Yeni d\u00fczenlemeyle birlikte lokanta, kafe, restoran, pastane ve benzeri yiyecek-i\u00e7ecek hizmeti sunan i\u015fletmelerin t\u00fcketicilerden servis, masa, kuver \u00fccreti ve benzeri herhangi bir ad alt\u0131nda ilave \u00fccret almas\u0131 yasakland\u0131. D\u00fczenleme t\u00fcketiciler taraf\u0131ndan memnuniyetle kar\u015f\u0131lan\u0131rken, s\u00f6z konusu \u00fccretlerin bu kez men\u00fc fiyatlar\u0131na yans\u0131t\u0131l\u0131p yans\u0131t\u0131lmayaca\u011f\u0131 konusunda endi\u015feler g\u00fcndeme geldi. Konuya ili\u015fkin de\u011ferlendirmelerde bulunan T\u00fcm Restoranlar ve Turizmciler Derne\u011fi (T\u00dcRES) Ba\u015fkan\u0131 Ramazan Bing\u00f6l, bu endi\u015felere kar\u015f\u0131 i\u015fletmelere \u00e7a\u011fr\u0131da bulundu.<\/p>\n
“Bu \u00fccretler m\u00fc\u015fteri tepkisine yol a\u00e7\u0131yordu”<\/p>\n
Bing\u00f6l, masa, kuver ve servis \u00fccretlerinin son y\u0131llarda ciddi m\u00fc\u015fteri tepkisine neden oldu\u011funu belirterek, “M\u00fc\u015fteri taraf\u0131ndan \u00e7ok \u015fikayet edilen uygulamalard\u0131. Eskiden s\u0131n\u0131rl\u0131 say\u0131da restoranda g\u00f6r\u00fcl\u00fcyordu ancak son y\u0131llarda ciddi bir art\u0131\u015f ya\u015fand\u0131. Hatta baz\u0131 i\u015fletmeler sandalyeye oturuldu\u011fu anda \u00fccret almaya ba\u015flad\u0131. Bu uygulamalar nedeniyle y\u00fczde 30’lara varan i\u015f d\u00fc\u015f\u00fc\u015fleri ya\u015fan\u0131yordu. Restoranlarda ad\u0131 konulmam\u0131\u015f bir m\u00fc\u015fteri protestosu vard\u0131” dedi.<\/p>\n
Bu \u00fccretlerin kald\u0131r\u0131lmas\u0131n\u0131n sekt\u00f6r a\u00e7\u0131s\u0131ndan olumlu bir ad\u0131m oldu\u011funu vurgulayan Bing\u00f6l, as\u0131l dikkat edilmesi gereken noktan\u0131n men\u00fc fiyatlar\u0131 oldu\u011funu s\u00f6yledi. Bing\u00f6l, “Bu \u00fccretler kalkt\u0131 ama bunun yerine men\u00fclere zam yap\u0131lmamal\u0131. \u0130\u015fletmeler bu bedelleri farkl\u0131 kalemler alt\u0131nda men\u00fc fiyatlar\u0131na yans\u0131tmaya \u00e7al\u0131\u015fmamal\u0131. Bunun yerine s\u00fcr\u00fcmden kazanmay\u0131 denemeliler” ifadelerini kulland\u0131.<\/p>\n
Masa, kuver ve servis \u00fccretlerinin d\u00fcnya genelinde uyguland\u0131\u011f\u0131n\u0131 ancak T\u00fcrkiye’de kar\u015f\u0131l\u0131k bulmad\u0131\u011f\u0131n\u0131 dile getiren Bing\u00f6l, “Bizim gelene\u011fimizde bah\u015fi\u015f memnuniyete dayal\u0131d\u0131r. Ancak servis \u00fccretlerinde memnun kal\u0131nsa da kal\u0131nmasa da y\u00fczde 20’ye varan bedeller al\u0131n\u0131yordu. Masa, kuver ve servis \u00fccretinin birlikte al\u0131nmas\u0131 \u015fikayetleri daha da art\u0131rd\u0131. M\u00fc\u015fteri bu \u00fccretlerin kalkmas\u0131ndan memnun” diye konu\u015ftu.<\/p>\n
“Zorunlu servis \u00fccreti bah\u015fi\u015f k\u00fclt\u00fcr\u00fcm\u00fcze uymad\u0131”<\/p>\n
Bu uygulamalar\u0131n hangi hizmet kar\u015f\u0131l\u0131\u011f\u0131nda al\u0131nd\u0131\u011f\u0131na da a\u00e7\u0131kl\u0131k getiren Bing\u00f6l, “Kuver, masaya sunulan ikramlard\u0131 ve restorandan restorana de\u011fi\u015firdi. Masa \u00fccreti daha \u00e7ok l\u00fcks restoranlarda, sadece oturuldu\u011fu i\u00e7in al\u0131nan bir bedeldi. Servis \u00fccreti ise zorunlu bah\u015fi\u015f gibiydi. Bah\u015fi\u015f k\u00fclt\u00fcr\u00fcm\u00fcz nedeniyle bu zorunluluk tepki \u00e7ekti. Bu \u00fccretler sekt\u00f6rle m\u00fc\u015fteri aras\u0131nda g\u00f6r\u00fcnmez bir gerilim olu\u015fturuyordu” dedi.<\/p>\n
“En etkili denet\u00e7i m\u00fc\u015fteridir”<\/p>\n
Yeni d\u00fczenleme sonras\u0131 denetimde t\u00fcketicinin rol\u00fcne dikkat \u00e7eken Bing\u00f6l, “Bu \u00fccretlerin kalkmas\u0131 sonras\u0131nda denetimi en etkili yapacak olanlar m\u00fc\u015fteriler. Men\u00fclerde ya da fi\u015flerde farkl\u0131 adlar alt\u0131nda bu bedelleri g\u00f6ren t\u00fcketiciler tepkisini g\u00f6stermeli. En etkili denet\u00e7i m\u00fc\u015fteridir” ifadelerini kulland\u0131. – \u0130STANBUL<\/p>\n","protected":false},"excerpt":{"rendered":"
Servis, masa ve kuver \u00fccretleri kald\u0131r\u0131ld\u0131, endi\u015fe men\u00fc fiyatlar\u0131na yans\u0131r m\u0131? T\u00dcRES Ba\u015fkan\u0131 uyard\u0131.<\/p>\n","protected":false},"author":1,"featured_media":15303,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[1496,3025,1249,1420,3024],"class_list":["post-15302","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-bingol","tag-menu","tag-musteri","tag-servis","tag-ucretlerin"],"_links":{"self":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts\/15302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/comments?post=15302"}],"version-history":[{"count":1,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts\/15302\/revisions"}],"predecessor-version":[{"id":15304,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts\/15302\/revisions\/15304"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/media\/15303"}],"wp:attachment":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/media?parent=15302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/categories?post=15302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/tags?post=15302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}