\n
\u00c7\u00d6Z\u00dcM platformu \u015eikayetvar, market al\u0131\u015fveri\u015f sitelerine y\u00f6nelik t\u00fcketici \u015fikayetlerinin ocak ay\u0131nda rekor seviyeye ula\u015ft\u0131\u011f\u0131n\u0131 a\u00e7\u0131klad\u0131. Ocak ay\u0131nda 2025’in tamam\u0131nda kaydedilen \u015fikayet say\u0131s\u0131n\u0131n a\u015f\u0131ld\u0131\u011f\u0131 aktar\u0131ld\u0131.<\/p>\n
\u00c7\u00f6z\u00fcm platformu \u015eikayetvar’\u0131n verilerine g\u00f6re, market al\u0131\u015fveri\u015f sitelerinde 2025 y\u0131l\u0131 boyunca toplam 849 \u015fikayet kayda ge\u00e7erken, 2026’n\u0131n ocak ay\u0131nda bu say\u0131 bin 825’e y\u00fckseldi. B\u00f6ylece \u015fikayetler bir ayda y\u00fczde 115 art\u0131\u015f g\u00f6stererek y\u0131ll\u0131k toplam\u0131n iki kat\u0131na yakla\u015ft\u0131.<\/p>\n
Platform taraf\u0131ndan yap\u0131lan a\u00e7\u0131klamada \u015fu bilgilere yer verildi: <\/p>\n
“Ge\u00e7ti\u011fimiz y\u0131l market al\u0131\u015fveri\u015f sitelerinde ayl\u0131k \u015fikayet say\u0131lar\u0131 650\u2013800 band\u0131nda, g\u00f6rece istikrarl\u0131 bir seyir izlerken yeni y\u0131l\u0131n ilk ay\u0131nda tablonun keskin \u015fekilde de\u011fi\u015fti\u011fi g\u00f6zlemleniyor.<\/p>\n
“Ocak ay\u0131nda kaydedilen bin 825 \u015fikayet, kategoride bug\u00fcne kadarki en sert ayl\u0131k art\u0131\u015flardan biri olarak \u00f6ne \u00e7\u0131kt\u0131. Haftal\u0131k veriler de art\u0131\u015f\u0131n kademeli de\u011fil ani bir s\u0131\u00e7rama \u015feklinde ger\u00e7ekle\u015fti\u011fini g\u00f6steriyor. Normalde haftal\u0131k 150\u2013220 aral\u0131\u011f\u0131nda seyreden \u015fikayet say\u0131s\u0131, tek bir haftada 600’\u00fc a\u015farak yakla\u015f\u0131k \u00fc\u00e7 kat\u0131na \u00e7\u0131kt\u0131.<\/p>\n
“\u015eikayet art\u0131\u015f\u0131n\u0131n arkas\u0131nda y\u0131lba\u015f\u0131 kampanyalar\u0131 ve indirim d\u00f6nemleri sonras\u0131 olu\u015fan sipari\u015f ve iade yo\u011funlu\u011fu bulunuyor. Artan talep kar\u015f\u0131s\u0131nda lojistik, depo ve \u00e7a\u011fr\u0131 merkezi kapasitelerinin yetersiz kalmas\u0131, k\u0131sa s\u00fcrede binlerce kullan\u0131c\u0131n\u0131n ma\u011fduriyet ya\u015famas\u0131na neden oluyor. Ya\u015fanan durum kal\u0131c\u0131 bir kalite probleminden \u00e7ok d\u00f6nemsel operasyonel darbo\u011faza i\u015faret ediyor.”<\/p>\n
Platform t\u00fcketicilerin en s\u0131k dile getirdi\u011fi sorunlar\u0131 \u015f\u00f6yle s\u0131ralad\u0131: <\/p>\n
“Teslimat gecikmeleri<\/p>\n
“Kargo ve da\u011f\u0131t\u0131m problemleri<\/p>\n
“Eksik veya yanl\u0131\u015f sipari\u015fler<\/p>\n
“\u0130ade ve para iadesi s\u00fcre\u00e7leri<\/p>\n
“M\u00fc\u015fteri hizmetlerine ula\u015f\u0131lamamas\u0131<\/p>\n
“\u00d6zellikle h\u0131zl\u0131 teslimat beklentisinin y\u00fcksek oldu\u011fu market al\u0131\u015fveri\u015flerinde birka\u00e7 g\u00fcnl\u00fck gecikme bile do\u011frudan \u015fikayete d\u00f6n\u00fc\u015febiliyor.”<\/p>\n
Platforma ula\u015fan \u015fikayetlerden baz\u0131lar\u0131 ise \u015f\u00f6yle: <\/p>\n
“4 \u015eubat 2026 tarihinde Seyhan b\u00f6lgesinde bir online market uygulamas\u0131 \u00fczerinden ayn\u0131 g\u00fcn i\u00e7inde \u00fc\u00e7 ayr\u0131 sipari\u015f verdim ve \u00fc\u00e7\u00fc de iptal edildi. \u0130lk iki sipari\u015fim, ‘kullan\u0131m ko\u015fullar\u0131na ve gizlilik h\u00fck\u00fcmlerine ayk\u0131r\u0131l\u0131k’ gerek\u00e7esiyle iptal edildi; ancak hangi \u00fcr\u00fcn veya adet nedeniyle bu i\u015flemin yap\u0131ld\u0131\u011f\u0131na dair hi\u00e7bir somut a\u00e7\u0131klama sunulmad\u0131. \u00dc\u00e7\u00fcnc\u00fc sipari\u015fim ise ‘gecikme’ gerek\u00e7esiyle iptal edildi. Toplam yakla\u015f\u0131k 1.270 TL tutar\u0131ndaki al\u0131\u015fveri\u015flerimin ayn\u0131 g\u00fcn i\u00e7inde, detayl\u0131 ve net bir bilgilendirme yap\u0131lmadan iptal edilmesi zaman kayb\u0131na ve ma\u011fduriyete yol a\u00e7m\u0131\u015ft\u0131r.<\/p>\n
“05 \u015eubat 2026 saat 15.39’da h\u0131zl\u0131 market hizmeti \u00fczerinden verdi\u011fim sipari\u015f, bir bu\u00e7uk saati a\u015fk\u0131n s\u00fcredir ‘haz\u0131rlan\u0131yor’ durumunda olup teslimat\u0131n en az iki saati bulaca\u011f\u0131 belirtildi. Bu gecikmeleri daha \u00f6nce de defalarca ya\u015famama ra\u011fmen sorunun devam etmesi ma\u011fduriyet yaratt\u0131. Market sipari\u015flerinde bu kadar uzun ve belirsiz teslimat s\u00fcreleri kabul edilemez. Gerekli d\u00fczenlemelerin yap\u0131larak teslimat s\u00fcrelerinin iyile\u015ftirilmesini ve ma\u011fduriyetimin giderilmesini talep ediyorum.<\/p>\n
“Sanal market \u00fczerinden verdi\u011fim peynir sipari\u015fi, stok olmad\u0131\u011f\u0131 gerek\u00e7esiyle iptal edildi. Ancak \u00fccret iadesi hala hesab\u0131ma yap\u0131lmad\u0131 ve konuyla ilgili muhatap bulam\u0131yorum. Ya\u015fanan bu durum ma\u011fduriyet yaratm\u0131\u015ft\u0131r. \u00dccret iademin en k\u0131sa s\u00fcrede ger\u00e7ekle\u015ftirilmesini talep ediyorum.<\/p>\n
“Sipari\u015fim gelmedi. \u0130ptal talep ettim. \u015eu ana kadar iptal etmediler. Defalarca m\u00fc\u015fteri hizmetlerini arad\u0131m. Sonu\u00e7 yok. Ne sipari\u015fim geldi ne de iptal edildi. Platformda bu sorunlar\u0131 hep ya\u015f\u0131yoruz. Misafirim gelecekti. Sipari\u015f gelmedi.”<\/p>\n","protected":false},"excerpt":{"rendered":"
Ocak 2026’da online market \u015fikayetleri, 2025’in tamam\u0131n\u0131 ge\u00e7ti, y\u00fczde 115 art\u0131\u015f ya\u015fand\u0131.<\/p>\n","protected":false},"author":1,"featured_media":59784,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[3567,1137,2616,2045,3566],"class_list":["post-59783","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-iptal","tag-market","tag-platform","tag-sikayet","tag-siparis"],"_links":{"self":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts\/59783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/comments?post=59783"}],"version-history":[{"count":1,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts\/59783\/revisions"}],"predecessor-version":[{"id":59785,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/posts\/59783\/revisions\/59785"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/media\/59784"}],"wp:attachment":[{"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/media?parent=59783"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/categories?post=59783"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bihavadis.com\/index.php\/wp-json\/wp\/v2\/tags?post=59783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}